Support

Have a question about your order, our products, or anything else? We’re here to help.

📧 Email us: support@pepco.io

We aim to respond within a few hours during business hours. For order-related questions, please include your order number for faster assistance.

Privacy Policy

Effective Date: 2026

Pepco (“we”, “us”) respects your privacy and is committed to protecting your personal information.

Information We Collect

• Name, email, shipping address, and phone number when you place an order
• Order history and transaction details
• Website usage data via cookies and analytics tools

How We Use Your Information

• To process and fulfill orders
• To communicate order status and updates
• To improve our website and customer experience
• To comply with legal obligations

Sharing Your Information
We do not sell or rent your personal information. We may share information with shipping carriers and payment processors strictly to fulfill your order.

Cookies
Our website uses cookies to improve functionality and user experience. You may disable cookies in your browser settings, though some features may not function correctly.

Data Security
We implement reasonable security measures to protect your data. However, no online transmission is 100% secure.

Your Rights
You may request access to, correction of, or deletion of your personal data by contacting support@pepco.io.

Terms of Service

Effective Date: 2026

Welcome to Pepco. By accessing or purchasing from this website, you agree to the following terms.

1. General
These Terms of Service govern your use of this website and all purchases made through it. We reserve the right to update these terms at any time without prior notice.

2. Eligibility
All products are intended for laboratory research use only. By purchasing, you confirm you are 19 years of age or older and that you understand and accept the research-use-only nature of these products.

3. Research Use Only Disclaimer
All products sold on this website are intended strictly for laboratory and research purposes. They are not for human consumption, and are not intended to diagnose, treat, cure, or prevent any disease. No claims regarding therapeutic, medical, or performance benefits are made or implied anywhere on this website. By purchasing, you acknowledge and agree that these products are not approved for human use and that you assume full responsibility for how they are handled and used.

4. Ordering
Orders are confirmed only after successful payment verification. We reserve the right to cancel any order at our discretion, with a full refund issued where applicable.

5. Limitation of Liability
Pepco is not liable for any indirect, incidental, or consequential damages arising from the use, mishandling, or misuse of any product purchased on this website. Our total liability shall not exceed the amount paid for the order in question.

6. Governing Law
These terms are governed by the laws of Canada and the applicable provincial laws of our operating province.